Job Description
The IT Help Desk Technicians will be responsible fproviding first-line technical support to company employees customers, resolving issues they encounter with computers software. The ideal candidates should have excellent communication problem-solving skills be able to work efficiently in a fast-paced environment.
Key Responsibilities:
? Technical Support:
1. Respond to resolve technical issues via phone, email, on-site support.
2. Record track all technical support requests to ensure timely resolution.
3. Provide technical support troubleshooting fcomputer hardware, software, networks, other IT equipment.
? Problem Diagnosis Resolution:
1. Diagnose resolve computer hardware software issues, including operating systems, applications, network connectivity problems.
2. Assist with the installation, configuration, upgrade of computer systems software.
3. Maintain the Help Desk knowledge base, documenting common issues solutions.
? User Training Guidance:
1. Provide IT-related training guidance to employees customers, helping them better use computers software.
2. user manuals technical guides, providing clear operating instructions.
? System Monitoring Maintenance:
1. Monitthe operation of company IT systems networks to ensure stability security.
2. Perform regular system maintenance updates to ensure normal operation.
? Others:
1. Assist in inventory management of IT equipment.
2. Assist global IT departments in project testing.
更新于 2026-03-22
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Company profile
EGA is worlds largest premium aluminium supplier it is the largest industrial company in UAE outside oil gas.
EGA Shanghai, which is a subsidiary of EGA now has a job opening fElectrical Engineer, with following responsibilities.
Responsibilities
- Implement reliability improvement initiatives fsmelting production lines electrical systems.
- Develop execute preventive & predictive maintenance strategies to maximise availability lifetime of critical electrical assets in the potlines.
- Prepare technical specifications, scope of work supervise installation, commissioning start-up of new retrofitted electrical equipment.
- Analyse failures, perform root-cause investigations prepare technical reports with recommendations fdesign operational improvements.
- Facilitate communication between EGA teams Chinese suppliers.
Qualifications
- Bachelor’s degree above in Electrical Engineering related discipline.
- Minimum 5 years’ relevant experience.
- Experience in aluminium smelting non-ferrous metallurgy is preferred.
- English proficiency, both verbal written, is a must.
- Willing to travel.
更新于 2026-01-20
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