Job Description
The IT Help Desk Technicians will be responsible fproviding first-line technical support to company employees customers, resolving issues they encounter with computers software. The ideal candidates should have excellent communication problem-solving skills be able to work efficiently in a fast-paced environment.
Key Responsibilities:
? Technical Support:
1. Respond to resolve technical issues via phone, email, on-site support.
2. Record track all technical support requests to ensure timely resolution.
3. Provide technical support troubleshooting fcomputer hardware, software, networks, other IT equipment.
? Problem Diagnosis Resolution:
1. Diagnose resolve computer hardware software issues, including operating systems, applications, network connectivity problems.
2. Assist with the installation, configuration, upgrade of computer systems software.
3. Maintain the Help Desk knowledge base, documenting common issues solutions.
? User Training Guidance:
1. Provide IT-related training guidance to employees customers, helping them better use computers software.
2. user manuals technical guides, providing clear operating instructions.
? System Monitoring Maintenance:
1. Monitthe operation of company IT systems networks to ensure stability security.
2. Perform regular system maintenance updates to ensure normal operation.
? Others:
1. Assist in inventory management of IT equipment.
2. Assist global IT departments in project testing.
更新于 2026-03-22
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Principal responsibilities：
-Design, implement, maintain highly available, scalable infrastructure solutions, leveraging automation to streamline operations.
-Monitsystem performance, proactively identify potential issues, drive incident response root cause analysis.
-Collaborate with cross-functional teams (development, product, security) to integrate reliability best practices the entire software lifecycle.
-Develop manage automation scripts, CI/CD pipelines, infrastructure-as-code (IaC) frameworks to enhance efficiency reduce manual intervention.
-Optimize cloud resources, cost management, disaster recovery strategies to ensure business continuity.
Qualifications ：
-Experience: Minimum 5 years in IT operations Site Reliability Engineering, with a focus on infrastructure management system optimization.
-Technical Skills: Proficiency in operation control tools such as Ansible, Puppet, Chef, Terraform, Prometheus, Grafana, ELK Stack.
-Strong scripting skills in Python, Shell, similar languages.
Cloud Competency: Solid experience with majcloud platforms (AWS, Azure, GCP), including services like EC2, Lambda, Kubernetes, containerization.
-Problem-Solving: Proven ability to troubleshoot complex issues across distributed systems, networks, applications.
-Communication: Excellent written verbal communication skills, with the ability to collaborate effectively in a fast-paced, dynamic environment.
Preferred Qualifications:
-3+ years of dedicated experience in cloud service operations, with expertise in cloud-native architectures microservices.
-Certifications in AWS Certified Solutions Architect, Google Cloud Professional Cloud Architect, equivalent.
-Experience with service mesh technologies (e.g., Istio) observability tools (e.g., Jaeger).
-Familiarity with DevOps culture practices, including agile methodologies continuous improvement frameworks.
-Bonus: Proven experience in developing IT operation maintenance tools using Python, demonstrating the ability to automate complex workflows solve real - world problems.
更新于 2025-12-16
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