Job Description
? The B2 – Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot document steps performed to resolve challenges with hardware, software application issues in a ticketing system. The candidate will also need to facilitate customer resolution fcalls engage their supervisors managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis resolution. Providing fault analysis to customer’s various core operating systems platforms, as well be able to provide support apply desktop fault resolution fthe approved application suite. Ideal candidate should have 2-3 Years’ experience in Windows Desktop support.
Position Responsibilities Functions
? Provide first/second level contact problem resolution fcustomer issues.
? Work with vendors to remediate complex AV issues as needed.
? Provide timely communication on issue status resolution.
? Maintain ticket updates fall reported incidents.
? Install, upgrade, support troubleshoot XP, Windows 7, Windows 8.1, Windows 10 Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
? Should have basic knowledge of Mac operating system, to support Apple pc users.
? Install, upgrade, support troubleshoot fprinters, computer hardware.
? Performs general preventative maintenance tasks on computers, laptops, printers.
? Performs remedial repairs on Desktops, laptops, printers any other authorized peripheral equipment.
? Use diagnostic tools to troubleshoot problems associated with network connectivity, workstation hardware/software.
? Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices Telecoms.
? This position requires the ability to work in a project-based environment requiring flexibility teamwork. Performs other duties as assigned.
Candidate Required Minimum Qualifications Skills
? Bachelor’s Degree equivalent in Computer Science related field.
? CompTIA A+, Microsoft Certified Professional (MCP) better.
? Minimum of 18 months of IT experience.
? Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
? Mobile device management including IOS Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
? Proven analytical, troubleshooting problem-solving skills.
? Proven ability to multi-task, effectively determine priorities meet SLA’s.
? Excellent communication relationship-building internal customer service skills.
? Adaptable flexible in a fast-changing industry work environment.
? Willing to work off-hours weekends when required fprojects emergency support.
In addition, the B2 Technician will mentassist B1 technicians in their work provide support to B3 Engineers in resolving tickets.
更新于 2026-01-10
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職位描述 :
The IT Manager is responsible foverseeing the strategic planning, development, implementation, maintenance of theganizations information technology systems. This role ensures that IT infrastructure services align with business goals, support operational efficiency, maintain security compliance standards.
Job descriptions:
Strategic Leadership
Develop execute the IT strategy in alignment with business objectives.
Lead digital transformation initiatives innovation projects.
Collaborate with senileadership to identify technology opportunities risks.
Team & Project Management
Manage mentIT teams, including infrastructure, applications, cybersecurity, support.
Oversee project planning, budgeting, execution fIT initiatives.
Ensure timely delivery of IT projects within scope budget.
Infrastructure & Operations
Ensure the reliability, scalability, security of IT systems networks.
Manage vendrelationships service level agreements (SLAs).
Oversee disaster recovery business continuity planning.
Cybersecurity & Compliance
Implement monitcybersecurity policies procedures.
Ensure compliance with relevant regulations (e.g., GDPR, ISO, SOX).
Conduct risk assessments audits to identify vulnerabilities.
Budgeting & Cost Control
Develop manage the IT budget.
Optimize IT spending identify cost-saving opportunities.
Evaluate approve technology investments.
職位要求:
1. Bachelor’s Master’s degree in Computer Science, Information Technology, related field.
2. 8+ years of experience in IT management.
3. Strong knowledge of IT infrastructure, enterprise applications, cloud technologies, cybersecurity.
4. Proven experience in strategic planning project management.
5. Excellent leadership, communication, stakeholder management skills.
6. Experience in SAP, Local ERP implementation will be preferred.
7. PMP, ITIL, CISSP, CISM, similar certifications.
8. Fluent English skills.
更新于 2025-12-10
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