Key Responsibilities:
1. Provide Support to end-users project teams fthe multiple applications used in the company.
2. Analyze troubleshoot system issues in 2nd level depending on project requirements, liaise with network administrators, system analysts, software engineers to assist in resolving problems with software products company software systems.
3. Assist Development Project Teams during Software Development Release Cycle.
4. Coordinate Development of Enhancements, testing requirements definition capturing.
5. Prepare test case scenarios if required ftesting interfaces support tickets.
6. Maintain all Interfaces designed fmultiple platforms collaborate with involved stakeholders.
7. Participate in Interface Releases Testing Campaigns.
8. Collaborate with Different Teams to analyze identify root cause of a problem.
Qualifications:
1. Experience in Database queries (SQL/PL-SQL knowledge is a must).
2. Experience with IT Service Management processes (Incident, Problem, Change, etc.).
3. Ability to translate technical specifications articulate business requirements vice-versa.
4. Ability to document complex technical work-flow processes in plain English
5. Advantage will be experience with SAP, PowerBi, power Automate, Powe Apps
更新于 2026-04-02
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Job Description
The IT Help Desk Technicians will be responsible fproviding first-line technical support to company employees customers, resolving issues they encounter with computers software. The ideal candidates should have excellent communication problem-solving skills be able to work efficiently in a fast-paced environment.
Key Responsibilities:
? Technical Support:
1. Respond to resolve technical issues via phone, email, on-site support.
2. Record track all technical support requests to ensure timely resolution.
3. Provide technical support troubleshooting fcomputer hardware, software, networks, other IT equipment.
? Problem Diagnosis Resolution:
1. Diagnose resolve computer hardware software issues, including operating systems, applications, network connectivity problems.
2. Assist with the installation, configuration, upgrade of computer systems software.
3. Maintain the Help Desk knowledge base, documenting common issues solutions.
? User Training Guidance:
1. Provide IT-related training guidance to employees customers, helping them better use computers software.
2. user manuals technical guides, providing clear operating instructions.
? System Monitoring Maintenance:
1. Monitthe operation of company IT systems networks to ensure stability security.
2. Perform regular system maintenance updates to ensure normal operation.
? Others:
1. Assist in inventory management of IT equipment.
2. Assist global IT departments in project testing.
更新于 2026-03-22
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