Key Responsibilities:
1. Provide Support to end-users project teams fthe multiple applications used in the company.
2. Analyze troubleshoot system issues in 2nd level depending on project requirements, liaise with network administrators, system analysts, software engineers to assist in resolving problems with software products company software systems.
3. Assist Development Project Teams during Software Development Release Cycle.
4. Coordinate Development of Enhancements, testing requirements definition capturing.
5. Prepare test case scenarios if required ftesting interfaces support tickets.
6. Maintain all Interfaces designed fmultiple platforms collaborate with involved stakeholders.
7. Participate in Interface Releases Testing Campaigns.
8. Collaborate with Different Teams to analyze identify root cause of a problem.
Qualifications:
1. Experience in Database queries (SQL/PL-SQL knowledge is a must).
2. Experience with IT Service Management processes (Incident, Problem, Change, etc.).
3. Ability to translate technical specifications articulate business requirements vice-versa.
4. Ability to document complex technical work-flow processes in plain English
5. Advantage will be experience with SAP, PowerBi, power Automate, Powe Apps