Key Responsibilities:
1. Provide Support to end-users project teams fthe multiple applications used in the company.
2. Analyze troubleshoot system issues in 2nd level depending on project requirements, liaise with network administrators, system analysts, software engineers to assist in resolving problems with software products company software systems.
3. Assist Development Project Teams during Software Development Release Cycle.
4. Coordinate Development of Enhancements, testing requirements definition capturing.
5. Prepare test case scenarios if required ftesting interfaces support tickets.
6. Maintain all Interfaces designed fmultiple platforms collaborate with involved stakeholders.
7. Participate in Interface Releases Testing Campaigns.
8. Collaborate with Different Teams to analyze identify root cause of a problem.
Qualifications:
1. Experience in Database queries (SQL/PL-SQL knowledge is a must).
2. Experience with IT Service Management processes (Incident, Problem, Change, etc.).
3. Ability to translate technical specifications articulate business requirements vice-versa.
4. Ability to document complex technical work-flow processes in plain English
5. Advantage will be experience with SAP, PowerBi, power Automate, Powe Apps
更新于 2026-04-02
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Position Summary
We are seeking a technically astute customer success-oriented Micro-CT Applications Specialist to join our team. You will serve as a crucial bridge between our advanced products the broader market, actively engaging across the business spectrum. Your role is pivotal in driving growth through expert technical support, innovative solution development, forward-thinking market exploration. As a trusted technical partner integral pillar four sales team, you will have the opportunity to transform your professional insights tangible business success. If you are passionate about solving complex challenges with technology eager to see your expertise fuel commercial growth, this role offers a dynamic impactful platform.
Main Tasks
1、 Pre-Sales Technical Support: Deeply understclient needs (spanning diverse fields such as materials science, life sciences, geology/archaeology, electronics manufacturing) to provide expert technical consultation. Design demonstrate customized micro-CT solutions that precisely address client pain points, facilitating business acquisition project success.
2、Post-Sales Application Support: Conduct comprehensive client training to ensure optimal utilization of equipment. Deliver timely, professional technical troubleshooting remote/on-site application support. Build long-term client trust enhance customer satisfaction loyalty.
3、Market Development & Solution Innovation: Proactively conduct market research based on our product portfolios technical strengths to identify develop new application fields market directions. Spearhead the creation of innovative application solutions fnovel scenarios unmet needs. Develop technical whitepapers, case studies, promotional materials.
4、Technical Enablement & Knowledge Management: Gather analyze frontline application feedback to inform product iteration R&D. Serve as an internal technical knowledge hub, providing ongoing product application training to sales marketing teams to elevate the overall technical competency of theganization.
Requirements
Education
Master’s degree above in material science, semiconductelectronics related discipline
Experience
Minimum 3 years of marketing experience pre-sales technical support mixed experience, CT/FIB/SEM experience is a plus
Other skills
1、Solid understanding of micro-CT / X-ray 3D imaging principles, operation, image processing, data analysis.
2、Excellent communication presentation skills, with the ability to clearly articulate complex technical concepts to clients colleagues with diverse backgrounds.
3、Strong analytical problem-solving abilities ftackling complex application challenges.
4、Exceptional learning agility innovative mindset, with a keen curiosity enthusiasm fnew knowledge domains.
5、Priexperience in a customer-facing technical support, applications scientist, related R&D role is preferred
更新于 2026-04-06
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