Key Responsibilities

? Participate the business user requirement gathering sessions, cooperate with local Partner, business owner key stakeholders to determine the true requirements.
? Provide operational maitenance support This invludes activeties such as system testing, system training user feedback collection analysis.
? Partner with other teammember to complete any other digital project implemtation tasks.

Knowledge/Education Required

? Knowledge of technical architecture, software development, computer system.
? Knowledgeable with Cloud (Azure, AWS, etc.), Database, Application Security.
? Minimum 2 years digital project execution related working experience, Healthcare, Medical Device, pharmaceutical industries.
? Excellent English writingal skills.
? Strongganizational Business Analyst skills.
? Excellent communication interpersonal skills.
? Ability to work under pressure meet tight deadlines.
? Strong problem-solving analytical skills.
? MS BS in Medicine, Biologic Engineering Computer Science is preferred.
? PMI, PMP, ITIL, CSM Certificated is preferred.
? Experience on digital innovation projects is preferred. (e.g., AI/ML)


Key Performance Indicators & Deliverables:

1. Business requirements & stakeholder satifaction
KPI:
? Ensure the requirement accurate ≥ 95%
? Complete requiremt-gatherining session within agreed time.
? Achive stakehoder satisfaction ≥95%.
Deliverables:
? Comprehensive business requirements document including requirement garhering,analysis validation.
? Stage-based requirement review reports.
? Technical implementation documentation.

2. Digital product support
KPI:
? Maintain system uptime ≥99%.
? Resolve 100% of critical issues within SLA.
? Execute test cases successfully (≥95%) identify ≥90% of critical defects during testing.
? Deliver projects support requirement on time within scope/budget.
? Provide ≥1 training session per project.
Deliverables:
? System matentaiance report testing reports.
? Issue resolution logs root cause analysis reports.
? Digital innvocation project deliverables
? User manuals training materials.

3. Others
? Resolve complex technical problems within ≤3 business days.
? No compliance issues (E..g., Phsihing email, Data breach)
Deliverables:
? Provide detailed logs fresolved technical issues, including root cause analysis, resolution steps prventive actions.
? Ensure no violation of company compliance guidelines.