·
       
 
Conducts shift briefings to ensure hotel activities operational requirements are known
·
        
進(jìn)行有效的交接班簡報工作，以明確酒店活動和運營要求
·
        
Monitguest relations’ personnel to ensure maximum guest satisfaction through personal recognition prompt cordial attention from arrival through departure
 
·
        
ensure Priority Club members consistently receive all benefits, repeat guests other VIP’s receive special recognition service
·
        
確保
PCR
會員所獲得始終得到應(yīng)有的優(yōu)惠，確保?？图捌渌?br /> VIP
客人能得到特別的關(guān)注和服務(wù)
·
        
Inspects all VIP rooms prito arrival
 
·
        
在
VIP
客人抵店前檢查其房間
·
        
Greet VIP guests personally
·
        
親自歡迎
VIP
客人
·
        
Liaise with other departments necessary outside contracts to ensure excellent service delivery
·
        
與其他部門和承包公司溝通聯(lián)系，確保給客人提供優(yōu)質(zhì)的服務(wù)
·
        
Oversee maintenance of efficient repeat guest history system
 
·
        
密切關(guān)注系統(tǒng)里常住客人的歷史信息
·
        
Promote Inter-Hotel sales in-house facilities
·
        
集團(tuán)不同酒店之間的促銷活動和內(nèi)部設(shè)施的促銷
·
        
Perform such functions as to include but not be limited to:
 
·
        
執(zhí)行以下職能，但不局限于此
·
        
Priority Club VIP guest welcome letters
·
        
準(zhǔn)備優(yōu)
悅
會會員和
VIP
客人的客心
·
        
Solicitation of Priority Club applications
 
·
        
推薦客人加入優(yōu)
悅
會
·
        
Attending to special requests by guests
·
        
處理客人特殊需求
·
        
Handle guest complaints refer them as necessary, follows up on corrective action
·
        
正確處理客人投訴
·
        
Compile, analyze control guest relations’ costs
·
        
編輯，分析控制用于客戶關(guān)系的成本
·
        
Review arrival lists fVIPs to check room allocations, amenities, special requests
·
        
根據(jù)預(yù)抵
VIP
報表檢查客房的相應(yīng)的設(shè)施和擺設(shè)
·
        
Prepare requisitions famenities on a timely basis
·
        
及時準(zhǔn)備好相應(yīng)的設(shè)施
·
        
Organize conduct regular meeting fall Guest Relation’s staff to facilitate communications smooth operations
·
        
定期組織
GRO
員工會議，推動工作更順利地開展
·
        
Prepare efficient work schedule fGuest Relations Staff, arranging holidays vacation, taking consideration project occupancy forecasts any large group movements, especially those with early late arrivals departures
·
        
根據(jù)酒店出租率和預(yù)期情況有效安排行李員工的日常班次，假期等，尤其要考慮到大型團(tuán)隊入住及客人提前入住或推遲離店時的特殊情況并作出行相應(yīng)的人員安排。
·
        
Works on guest’s preference collection, establishing guest history
·
        
收集有關(guān)客人喜好的信息，建立客人歷史紀(jì)錄
·
        
Ensures guest’s room is set up upon guests’ preference, following up with related departments
·
        
根據(jù)客人喜好設(shè)置房間設(shè)施，并與相關(guān)的部門保持溝通
·
        
Delivers hotel extra benefits service fguest recognition
            給客人額外的優(yōu)惠已取得客人的認(rèn)可